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Customer Service: Five Star Experience
Course Description
Understand the needs of people from culturally and linguistically diverse backgrounds and learn strategies to deliver appropriate care. Appreciate the cultural diversity of staff within the workplace.
Please note: The course will be replaced by Culturally Inclusive Support in 2021.
Learning Outcomes
– Identify the needs of people from culturally and linguistically diverse backgrounds
– Implement practical strategies to provide culturally appropriate care
– Appreciate the cultural diversity of staff within the workplace
Course Code:
HC-180817-AUCourse Availability:
Available NowTopics:
Customer ServiceLibrary:
Home Care Course LibraryCollection:
Individual Support